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AI & Bot dominated future re-shaping customer service

Artificial intelligence (AI) has been around since 1950s and has made some giant leaps in that time. Companies have only recently started adopting AI for core consumer services. The relationship between men and machines is changing, and organizations are now ready to make AI an everyday element of their customer offerings.

Integrating AI with the customer data is enabling companies to leverage the vast amount of hidden insights into the customer’s behavior and preferences. Despite its many advantages, they need to maintain integrity and not cross the line of customer privacy.