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IT Service Operation Analytics for a Leading Banking and Financial Services Company

Challenge

A global banking firm was inundated with application and infrastructure alerts, they had over 1,000 alerts per day, with no real understanding or intelligence of application/infrastructure correlations about these incidents. This resulted in lengthy and slow resolution times that never met SLAs, with huge amount of time spent on incident prioritization. It resulted in inefficient RCAs and inadequate capacity planning.

Solution

GAVel identified the false positives, corelated applications incidents and related infrastructure incidents while Integrating with existing ITSM & monitoring tools as well as disparate infrastructure components.

Benefits

This provided significant benefits including: reduction of tickets caused by alert “noise” on 300+ servers by 43%, mean time to resolution reduced by 90%, a significant reduction in application outages due to prediction and correlation, and mapping of incidents and outages to business unit and impact to quantify revenue impact.